Thank you for choosing Sweeping Hands! Below are the guidelines we ask our clients to abide by. These guidelines have been put in place in order to provide a safe environment for our employees and set clear expectations with our clients so that we can continue to make your home sparkle for years to come!
Hours of Operation Sweeping Hands generally provide service between 8am-6pm Monday-Friday and Saturday 9am-2pm. Business hours for voicemail, email, and/or text messages are during normal business hours with a general response time of 1 hour.
Holiday Schedule Please note we will be closed in observance of the following holidays:
- New Years Day
- Mardi Gras Day
- Ash Wednesday
- 4th of July
- Labor Day
- Thanksgiving Day
- Black Friday
- Christmas Day
If your cleaning should fall on a holiday, all weekly clients will be rescheduled to the next cleaning day. All biweekly clients will be rescheduled as the schedule allows for that week.
Technology Sweeping Hands utilizes technology to its fullest to provide an even smoother customer experience! You will receive an automated reminder email and text the night before your service. You may respond to the email; however, the automated text messages are only one way. You do have the option to opt-out of these.
Our cleaning techs clock in and out from our scheduling app on their phones, and GPS coordinates are registered at the time of input. This is to make sure they have arrived and left safely.
Initial Cleaning Estimate We take many variables into account when we give an initial cleaning estimate, but due to it being given over the phone, our cleaning technicians will let us know if extra time is needed to perform our full scope of service in your home. Sweeping Hands will call you about ½ hour before your initial clean is scheduled to be completed. They will also let you know if the home will require extra time due to things like higher dirt level than anticipated, a high number of knick-knacks/trinkets, etc. You will have the option to approve the extra time or to stay within your original estimate, understanding it will be left incomplete. Sweeping Hands will never charge your card for any extra time without your consent.
Time of Service It is very difficult to commit to an exact arrival time (apart from first thing in the morning) because of our ever-changing schedule and the fact that we don’t finish cleaning each home at an exact time. We service homes between the hours of 8:00 a.m. and 6:00 p.m. and will strive to be at your home within a 30 minute window of the estimated time given to you.
Access to the Home In the event the client chooses to leave a door unlocked or to place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Sweeping Hands will not be held liable for any theft or damages to the client’s home.
Home Alarm Systems Sweeping Hands will not be liable for any false-alarm charges due to code changes not brought to their attention before servicing the home.
Working in the Home The cleaning techs need to be able to work without distractions. Every effort is made for the cleaners to work safely, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. In the event the cleaners are not able to work without distractions that affect their ability to work at their normal speed, Sweeping Hands reserves the right to charge for their extra time spent in the client’s home.
If for any reason a cleaning tech of Sweeping Hands feels that their personal safety is in danger enough to leave the job site due to actions by the client or the client’s guests or animals, the client will be liable for the full cost of the service.
Biohazard Our cleaning technicians’ safety and health are of the utmost importance to us, so we ask for you to let us know if there are any potential biohazard situations. These can include mold, rodent or bug infestations of any kind, or human or pet urination or feces. If a biohazard situation is evident, our technicians will not be able to service your home. Follow-up service cannot be performed until documentation is presented showing the situation has been resolved.
Safety Our number-one concern is for the safety of our clients and our cleaning technicians. Sweeping Hands is insured and cannot perform any cleaning from anything higher than a two-step ladder. Any heavy or large furniture must be moved away from the walls in order to clean behind them. In order to prevent damage and remain safe, our cleaning techs will not move furniture, appliances, or other heavy objects.
Price Increases Clients are given advance notice of any price increases. Sweeping Hands price increases are scheduled annually but reserves the right to raise prices at any time.
Non-Solicitation of Employees When a client enters into an agreement for services with Sweeping Hands, the client understands that they will pay a [$2,500] training fee to Sweeping Hands if they engage in a working relationship directly with any employee of Sweeping Hands during the course of service other than through Sweeping Hands
Our Guarantee We want all of our clients to be absolutely satisfied with the cleaning service! Report any concerns to our office at 504-610-5305 or to firstname.lastname@example.org within 24 hours after the service. We will return and reclean the area(s) of concern at no charge.
- DIGITAL MEDIA
Occasionally, we like to take before and after pictures of our work. Interior photos will be for our reference only and will not be publicized with any of your identifying information. We do respect your right to privacy.